FAQ

♥ Do you ship internationally?

Yes! We ship to most countries around the world!

♥ Do you have a store front?

We currently do not have a store front but #futuregoals ;) 

We work solely online and all goods can only be shipped via. our mailing courier.


♥ How long will my order take?

All of our shipping information can be viewed HERE

♥ How do I make an order?

Its super easy! Just add your fave jewel to your cart and proceed to check out, then follow the step by step process. It is recommended that you create a quick and easy account to be able to save on future orders with our loyalty system.


♥ Can I combine multiple orders?

Sorry! We process and pack each order very quickly to get your shiny new item to you as fast as possible and so we are unable combine separate orders together.


♥ How do I cancel an order?

As we process and pack each order very quickly to ensure that your items are shipped as soon as possible! Because of this, we cannot cancel orders. We do however have a return policy that can be viewed HERE


♥ How do I return an order?

For information on our return's policy, see our return's page HERE


♥ Will my order be packaged safely?

We pride ourselves on secure packaging! All products will be shipped in durable mailing boxes and protected with bubble wrap. The products are contained within velvet branding bags and inside unique custom packaging to keep all your goodies safe!


♥ How do I use my discount voucher?

Very easily! Just type the unique voucher code in the designated box when checking out an item.


♥ Can my jewellery wear off?

All of our jewellery is made out of high quality stainless steel, which is very durable and looks fabulous! Black coated items can last for years if kept well, however it is not scratch proof. It is always better to be cautious and increase the lifespan of your jewellery by avoiding water and heavy duty chores, and remember to take your jewellery off before bed!


♥ What is your black jewellery made out of?

The black coating available on many of our jewellery is made out of stainless steel, with a black rhodium plating. It is safe, durable and high quality.

♥ I want to model for Trickery, can I?

We are always interested in new models and/or representatives for our brand! Please send through your portfolio to raven@trickery.com.au and we'll discuss possible opportunities for you.

♥ Have any more questions?

Contact us through our contact page and we'll get back to you as soon as possible ❤

 

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